Have you ever ever positioned an order on Grubhub after which had a change of coronary heart? Perhaps you discovered a greater deal elsewhere, or maybe you merely realized you did not need the meals you ordered. Regardless of the cause, Grubhub makes it simple to cancel your order, so long as it hasn’t already been processed by the restaurant. On this article, we’ll stroll you thru the steps on methods to cancel a Grubhub order, in addition to present some tips about methods to keep away from having to cancel an order within the first place.
To cancel a Grubhub order, merely observe these steps:
- Open the Grubhub app or web site.
- Log in to your account.
- Navigate to the “Orders” part.
- Discover the order you wish to cancel and click on on it.
- Click on on the “Cancel Order” button.
- Verify that you just wish to cancel the order.
Your order shall be canceled and you’ll obtain a refund to your authentic cost technique. It is necessary to notice you could solely cancel an order if it hasn’t already been processed by the restaurant. As soon as an order has been processed, it can’t be canceled.
Contacting Grubhub Buyer Help for Cancellation Help
Within the occasion you’ll want to cancel a Grubhub order, contacting Grubhub’s buyer assist crew is essentially the most direct and environment friendly technique. You possibly can attain out to them by the next channels:
- Telephone: 1 (877) 585-5413
- Dwell Chat: Accessible 24 hours a day, 7 days per week on Grubhub’s web site or cellular app.
- Digital Assistant: On the Grubhub web site or cellular app, you’ll be able to entry the digital assistant by clicking “Assist” within the decrease proper nook.
- E mail: assist@grubhub.com
When contacting buyer assist, be ready to offer your Grubhub account data, order quantity, and the rationale for cancellation. In case your order has already been picked up by a driver, you might not be capable of cancel it. In such circumstances, you’ll be able to:
- Contact the restaurant: Immediately request the restaurant to cancel your order. They are able to accommodate your request and challenge a refund.
- Decline supply: Refuse the supply when the motive force arrives. The meals shall be returned to the restaurant, and Grubhub will course of a refund.
- Contact your bank card firm: Dispute the cost along with your bank card firm in the event you’ve already been charged for the order and can’t cancel it by Grubhub.
Keep in mind to verify Grubhub’s cancellation coverage for particular phrases and situations associated to order cancellations.
Refunds and Credit After Canceling a Grubhub Order
Should you cancel your Grubhub order earlier than the restaurant accepts it, you’ll obtain a full refund. Should you cancel your order after the restaurant has accepted it, you’ll obtain a refund minus the restaurant’s cancellation payment.
The restaurant’s cancellation payment is usually 20% of the order whole. Nevertheless, some eating places could have a better cancellation payment, so it is necessary to verify the restaurant’s cancellation coverage earlier than putting your order.
Should you cancel your order after the motive force has been assigned, you’ll not obtain a refund. It is because the motive force has already been dispatched to the restaurant and is on their strategy to choose up your order.
In some circumstances, Grubhub could give you a credit score for a future order in the event you cancel your order after the restaurant has accepted it. Nevertheless, this isn’t all the time the case, so it is necessary to contact Grubhub customer support to inquire a couple of credit score.
Here’s a desk summarizing the refund and credit score insurance policies for canceling a Grubhub order:
| Cancellation Time | Refund Quantity |
|---|---|
| Earlier than restaurant accepts order | Full refund |
| After restaurant accepts order, earlier than driver assigned | Refund minus restaurant’s cancellation payment |
| After driver assigned | No refund |
How To Cancel A Grubhub Order
If you’ll want to cancel your Grubhub order, you are able to do so by the app or web site. This is how:
- Open the Grubhub app or web site.
- Log in to your account.
- Discover the order you wish to cancel.
- Faucet or click on the “Cancel Order” button.
- Verify that you just wish to cancel the order.
When you cancel your order, you’ll obtain a refund for the complete quantity of the order. You probably have already paid for the order, the refund shall be processed again to your authentic cost technique.
Individuals Additionally Ask About How To Cancel A Grubhub Order
How do I cancel a Grubhub order that has already been positioned?
You possibly can cancel a Grubhub order that has already been positioned by the app or web site. Nevertheless, you might not be capable of cancel the order if it has already been processed by the restaurant.
What’s the Grubhub order cancellation coverage?
Grubhub’s order cancellation coverage varies relying on the restaurant. Nevertheless, most eating places will let you cancel your order inside a sure period of time after it has been positioned.
Can I get a refund if I cancel my Grubhub order?
Sure, you’ll obtain a refund for the complete quantity of your order in the event you cancel it earlier than it has been processed by the restaurant. Should you cancel the order after it has been processed, you might solely obtain a partial refund.
